APPLICATION OF INFORMATION TEKNOLOGI TO IMPPROVE COSTOMER SERVICE AT KAMBA CELL

Yanti Yusman, Chandra Kusuma, Sri Nadriati, Lidya Rizki Ananda

Abstract


The application of information technology in customer service has become an important need in the digital era. Kamba Cell, as a telecommunications service provider, seeks to utilize information technology to increase customer satisfaction. This research aims to analyze how information technology can be applied in Kamba Cell customer service and its impact on customer satisfaction.


Keywords


Information Technology Costomer Service, Kamba Cell Satisfaction

Full Text:

PDF

References


O. Adhayanto, B. Arianto, W. Winatawira, S. Suryadi, and N. Nurhasanah, “The Evaluation of the Utilization of the 2018 Village Funds in Bintan District and Lingga District,” J. Bina Praja, no. 21, pp. 125–136, 2019, doi: 10.21787/jbp.11.2019.125-136.

N. Nuranisah and Y. Yusman, “Sosialisasi Peningkatan Kesejahteraan Masyarakat Desa Melalui Program Ke Wirausahaan,” Community Engagem. Emerg. J., vol. 5, no. 1, pp. 118–124, 2024, doi: 10.37385/ceej.v5i1.4343.

I. Technology, “STMKu Application Design for Financial Management Transparency in STM Organizations,” J. Comput. Sci. Inf. Technol. Telecommun. Eng., vol. 4, no. 1, pp. 333–341, 2023, doi: 10.30596/jcositte.v4i1.13706.

Steven Fernandi Wong and Andi Amri, “Pengaruh Kualitas Pelayanan Terhadap Keputusan Pembelian Konsumen Pada Toko Servis Hp Cemerlang,” J. Rumpun Manaj. Dan Ekon., vol. 1, no. 2, pp. 224–235, 2024, doi: 10.61722/jrme.v1i2.1447.

D. D. Suratno et al., “ANALISA DAN DESAIN SISTEM INFORMASI BERBASIS ONLINE,” pp. 69–74.

R. R. Putra, S. Handayani, F. Kurniawan, and C. Wadisman, “ANALYSIS OF CUSTOMER DATA IN SELECTING POTENTIAL CUSTOMERS USING DATA MINING WITH THE K-MEANS,” pp. 125–135, 2023.

Y. Yusman and S. Haryati, “Desain Sistem Informasi Persediaan Barang Pada Yolanda Mart.” [Online]. Available: https://journals.stimsukmamedan.ac.id/index.php/senashtek

R. E. Putri, K. M. Morita, and Y. Yusman, “Penerapan Metode Forward Chaining Pada Sistem Pakar Untuk Mengetahui Kepribadian Seseorang,” INTECOMS J. Inf. Technol. Comput. Sci., vol. 3, no. 1, pp. 60–66, 2020, doi: 10.31539/intecoms.v3i1.1332.

K. Khairul, S. Haryati, and Y. Yusman, “Aplikasi Kamus Bahasa Jawa Indonesia Dengan Algoritma Raita Berbasis Android,” J. Teknol. Inf. dan Pendidik., vol. 11, no. 1, pp. 1–6, 2018, doi: 10.24036/tip.v11i1.102.


Article Metrics

Abstract view : 48 times
PDF – 16 times

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 PROSIDING UNIVERSITAS DHARMAWANGSA

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Prosiding Universitas Dharmawangsa Terindex pada:

PROSIDING SEMINAR NASIONAL DAN INTERNASIONAL PUBLISHED BY :

UPT. Penerbitan dan Publikasi Ilmiah
UNIVERSITAS DHARMAWANGSA

Alamat : Jl. K. L. Yos Sudarso No. 224 Medan
Kontak : Tel. 061 6635682 - 6613783  Fax. 061 6615190
Surat Elektronik : ppi@dharmawangsa.ac.id

 

 Creative Commons License

Prosiding Seminar Nasional dan Internasional By Universitas Dharmawangsa is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Based on a work at https://proceeding.dharmawangsa.ac.id/index.php/PSND/index