PERFORMANCE EVALUATION OF POLDA ACEH IN IMPROVING PUBLIC TRUST AND SATISFACTION LEVELS

Marzuki Marzuki, Mukhlis Mukhlis, Muhammad Adam, Mahdani Mahdani

Abstract


This study evaluates the performance of Polda Aceh in enhancing public trust and satisfaction levels, a critical aspect of law enforcement efficacy. Utilizing a mixed-methods approach, the research integrates quantitative data from structured surveys and qualitative insights from in-depth interviews to assess the impact of service quality, transparency, and accountability on public perceptions. The findings indicate that improvements in service quality, particularly through the implementation of online services, significantly enhance public satisfaction, which in turn bolsters trust in the police. Additionally, the study underscores the importance of transparency and accountability in maintaining public confidence, suggesting that continued efforts in these areas are essential for sustaining trust and satisfaction. These insights provide a foundation for policy recommendations aimed at further improving the performance of Polda Aceh and similar law enforcement agencies.

Keywords


Polda Aceh, Public Trust, Public Satisfaction

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DOI: https://doi.org/10.46576/prosfeb.v2i2.317

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