DECISION SUPPORT SYSTEM FOR BUREAU AGENT SELECTION THE BEST UMROH TRAVEL AND RELIGIOUS TOURISM BY USING THE AHP METHOD (CASE STUDY: PT. AL-KHAIR TOUR&TRAVEL)

Fahmi Kurniawan, Randi Rian Putra, Ricky Ramadhan Harahap

Abstract


Abstract:  Decision Support System Using the Analytical Hierarchy Process (AHP) Method for Selection of the Best Umrah and Religious Tourism Agents. Assessing the performance of bureau agents is important to support the smooth running of the number of Umrah pilgrims and tourist trips. Choosing the best bureau agent will increase the bureau agent's performance motivation. This research takes a case study at PT. Al-Khair Tour & Travel uses the Analytical Hierarchy Process (AHP) method, where previously the evaluation process for selecting the best bureau agent had never been carried out. Some of the problems encountered are that there is no performance assessment process for bureau agents, there is no appropriate selection method, and there is no Decision Support System (DSS) available that can make it easier to assess the selection of the best bureau agent. So an SPK application is needed to assess the selection of the best bureau agent. The method that can be used is the AHP method. The AHP method produces alternative priorities and criteria weights in determining the best bureau agent objectively based on the criteria provided by PT. Al-Khair Tour & Travel as a decision maker will provide bonus rewards for the best bureau agents, the aim is to motivate bureau agents to improve their performance.

Keywords: Decision Support System, AHP, Best Bureau Agent, Umroh, Tour&Travel


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References


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