IMPROVING THE QUALITY OF HUMAN RESOURCES AT PELINDO REGIONAL 1 MEDAN THROUGH CONTINUOUS EDUCATION AND TRAINING PROGRAMS
Abstract
Pelindo Regional 1 Medan has a strategic role in supporting the national logistics system. However, the challenges of globalization and technological developments require improving the quality of human resources (HR) in order to manage port operations efficiently. This study aims to evaluate the effectiveness of continuing education and training programs in improving the technical and managerial competencies of Pelindo Regional 1 Medan employees. This research approach uses a descriptive method with a combination of qualitative and quantitative. Data were obtained through surveys, in-depth interviews, and document analysis related to training programs implemented since 2020. The focus of the study includes the development of technology-based competencies, leadership management, and improving soft skills. The results of the study show that continuing education and training programs at Pelindo Regional 1 have increased employee productivity by 18% and strengthened port operational efficiency, as seen from the reduction in ship waiting times by up to 20%. In addition, increasing mastery of port management technology through big data training and digitalization systems has a significant impact on decision-making capabilities. This study concludes that continuing education and training are effective strategies in improving the quality of HR to face the challenges of the port industry in the digital era. Recommendations are given to expand the scope of training with a cutting-edge technology-based approach and collaboration with academic institutions and industry practitioners.
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