EDUCATIONAL STAFF SATISFACTION SURVEY AT THE FINANCE BUREAU UNIVERSITY OF NORTH SUMATRA

Abstract

Employee Satisfaction Survey is an important component in ISO 9001:2008 to identify factors that cause
employee satisfaction and dissatisfaction. The survey was conducted to determine the level of employee
satisfaction with the aim of a) Obtaining information about the level of employee satisfaction b) Obtaining
information about the factors that cause employee satisfaction and dissatisfaction. The analytical method
used to assess the results of this survey is a descriptive method with a qualitative approach, namely the GAP
Calculation Method. The instrument is a questionnaire with 22 questions divided into 8 aspects consisting of:
management,  leadership, roles in the work unit, work environment, training and development, remuneration,
facilities and infrastructure, and work support information systems. The survey was conducted by
distributing questionnaires to 32 education staff at the University of North Sumatra Finance Bureau via the
Google form. The results of this study indicate that: the average value of educational staff satisfaction at USU's
financial bureau is 3.75 out of a maximum of 5, the average value of expectations is 4.68 so that the difference
(GAP) is -0.93.