THE EFFECTIVENESS OF E-GOVERNMENT IN IMPROVING THE PERFORMANCE OF PUBLIC SERVICES IN THE AIR BATU DISTRICT GOVERNMENT

Annisa Siswanti, Emi Wakhyuni

Abstract


This research aims to analyze the effectiveness of implementing e-government in improving public service performance in the Air Batu District Government. The research method used is a descriptive qualitative approach with data collection techniques through interviews, observation and documentation studies. The research results show that the implementation of e-government in Air Batu District has had a positive impact on improving the quality of public services, which is reflected in several aspects: (1) increasing the efficiency of service time, (2) transparency of administrative procedures, (3) easy access to information for the public, and (4) reducing operational costs. However, several obstacles are still found in its implementation, such as limited technological infrastructure, human resource readiness, and the uneven level of digital literacy in society. This research recommends the need to strengthen digital infrastructure, increase apparatus competency, and continue outreach to the community to optimize the use of e-government in Air Batu District.

Keywords


E-Government, Public Services, Government Performance.

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DOI: https://doi.org/10.46576/prosfeb.v2i2.483

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